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OM in the News and Video Tip: Amazon and the Death of the Cashier?

December 11, 2016
Supermarket checker in 1960s Denver

Supermarket checker in 1960s Denver

In Seattle, writes The Financial Times (Dec. 9, 2016), Amazon has just opened a futuristic convenience store that does away with checkout lines and cashiers. Amazon has portrayed its first grocery store as the retail equivalent of a self-driving car. Bristling with sensors and equipped with sophisticated software, it tracks customers’ movements as they lift items off the shelves, so there is no need to ring up the bill when they are done.

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