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Teaching Tip: Our New Quality Management Classroom Simulation

October 4, 2016

Quality Management Simulation is the 3rd of our four new classroom gaming exercises. It accompanies Chapter 6, Total Quality Management, and is free within our MyOMLab learning system.

Goal: Make quality investments with good ROI in terms of profits and customer ratings.

You are the manager of Cibare, one of the hottest Italian restaurants in town. You manage a full service staff and work closely with the Chef and the restaurant owner to ensure Cibare is providing a high-quality experience for customers. It is your job to make sure daily operations are running smoothly and that the investments you make to improve or maintain quality provides a return that exceeds the cost.

Learning Objectives

  • Understand that quality is an investment. There is a cost to investment and often a return. When managers allocate resources appropriately, the return on an investment should exceed the cost.
  • Understand that quality is a continuous pattern of activities and not a one-time event.
  • Develop a more complete understanding of total cost concepts.
  • Help the student realize that exact numbers and are not always available as on an exam and acknowledge that outcomes have uncertainty associated with them and that decisions must be made with imperfect information.

    Industry: Food service/ Hospitalityquality simulation

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