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OM Syllabus: University of Louisville, Dr. Mahesh Gupta, MGMT 401

January 2, 2011

syllabusOperations Management  MGMT 401

Name: Mahesh Gupta

Email: Mahesh.gupta@louisville.edu      

TEXT BOOKS:

Heizer, J. and Render, B., Operations Management, Pearson/Prentice Hall.

Eli Goldratt, THE GOAL- A Process of Ongoing Improvement, North River Press, Inc.

COURSE DESCRIPTION: This course covers the general functions of operations management as applied to the transformation process. It presents operations management concepts and analytical methods of handling problems in manufacturing and service operations. You should not take the matter of prerequisites lightly. This course builds on the qualitative concepts and quantitative skills learned in the prerequisites.

LEARNING OBJECTIVES: Upon completion of this course the student should be able to:

  1.                           i.      explain the strategic role of operations management and its competitive advantage.
  2.                         ii.      describe the relationships between the operations function and other functional areas of a business such as marketing and finance.
  3.                       iii.      comprehend various approaches (e.g., total quality management/ six sigma, theory of constraints, just-in-time/lean and material requirement planning) to design, operate, and improve a system.
  4.                       iv.      apply qualitative and quantitative models to analyze and solve problems related to processes, capacity, quality, and inventory management.

The central question addressed in this core course is how to design and operate a manufacturing or service organizational system. The underlying fundamental and powerful concepts include (i) design of a system, (ii) operations of a system, and (iii) measuring and controlling the performance of a system from effectiveness (i.e., quality of a product/service) and efficiency (i.e., cost of producing a product/service) viewpoints.

 Grading Components:                   Term Tests (2 @ 25% each)               Final Exam    25.0 %     Class Contribution    15.0%    Course Project: Excel-based Dice Game Report     10.0 %

TENTATIVE OUTLINE

DATE                                    READING MATERIAL (Chapter/Topic)          

 

August 20 M                        Textbook: Chapter 1 and Discussion Notes – Operations and Service

                                                Novel: The Goal (pp. 1-112) and Discussion Notes on TOC

• Discuss the history and significance of Operations Management (OM).

• Discuss OM as a system, a functional area, and a decision-making framework.

• Define service and discuss major differences between Service and Manufacturing.

Deliverables:                       Quantitative Assignment # 1 (sent to you via email): Due on the 1st day of the class.

                                                Form a team of 3-4 students to work on Group Project: Excel-based Dice Game

August 22 W                        Textbook: Chapter 1 and Discussion Notes – Productivity Measures

• Discuss types of productivity ratios and significance of productivity indices.

                    Deliverables:   • Review Chapter Examples and bring practice problems (#s to be announced).

                                                Quantitative Assignment # 2 (posted on Black Board): Due on the Exam 1 day.

 

August 27 M                        Textbook:     Chapter 2 and Discussion notes – Operations Strategy

• Discuss generic business strategies (BS) – Cost Leadership and Differentiation.

• Discuss the performance criteria (measures) of OM (D, E, F, Q).

• Discuss briefly each of the 10 decisions that operations managers make.

• Discuss Operations Strategy (OS) and its relationship with Business Strategies.

• Discuss the product life cycle stages and its relationship with BS and OS.

                                               

August 29 W                        Textbook: Chapter 3 and Discussion Notes – Project Management

• Discuss the definition of Project and Project Management.

• Project Planning and Work Breakdown Structure, Activity-on-Network Diagram

                    Deliverables:   Review Chapter Examples and bring practice problems (#s to be announced).

 

September 5 W                   • Project Scheduling and Control Method: PERT and CPM

Quantitative Assignment #3 (posted on Blackboard): Due on the Exam 1day.

September 10 M                 Novel: REVISIT The Goal (pp. 1-112) and Discussion Notes on TOC

• What is the Theory of Theory of Constraints (3Ms of TOC)?

• What is THE GOAL (& necessary conditions) of a for-profit organization? Discuss the

difference between the goal and necessary conditions.

September 12 W                 • Discuss unconventional nature of TOC measures of performance:

Throughput, Inventory, operating expenses (T,I,OE).

• Discuss the relationship between TOC measures and traditional financial measures:

Net Profit (NP), Return-on-Investment (ROI), Cash Flow (CF).

• Discuss the concepts of throughput-world and cost-world thinking.

                    Deliverables:   • Bring a copy of your Excel-based Dice Game Panel A-F (one for each group).

                                                • Quantitative Assignment # 4 (posted on Black Board): Due on the Exam 1day.

 

September 17 M                 Textbook: Chapter 6 and Discussion Notes – Total Quality Management

• Discuss the definition of TQM from operations viewpoint.

• Discuss the distinguishing characteristics of Quality as provided by gurus

such as Deming, Juran, Feigenbaum, Ishikawa and Crosby

• Discuss important tools (at least 4) of TQM that operations managers can use.

September 19 W                 Textbook: Chapter 6 Supplement: Statistical Process Control and Discussion Notes

                                                • Discuss Control Charts for Variables and Attributes

• Discuss the concept of Process Capability

                    Deliverables:   • Review Chapter Examples and bring practice problems (#s to be announced).

• Quantitative Assignment #5 (posted on Black Board): Due on the day of Exam 1.

                                               

September 24 M                 TERM   TEST   I                                                (Only Scientific Calculator allowed)

                                                Group Project Milestone 1 (#0 & 1)              (Place on the front desk as to walk in)

                                                Assignments #2, 3, 4 (Stapled together)        (Place on the front desk as to walk in)

 

September 26 W                 Novel: THE GOAL (pp. 113-148) and Discussion Notes on TOC

October 1 M                        • Discuss the concepts of dependent events (DE) and statistical fluctuations (SF) using

the Boy Scout and Dice Game examples from THE GOAL.

• Discuss steps the Boy Scout took to get to the campsite (Five Focusing Steps).

October 3W                         Textbook: Chapter 7 and Discussion Notes – Process Strategy/Capacity Planning

                                                • Discuss types of process strategy and their relationship with business strategies

• Discuss the definition of Facility strategy as it relates to various business strategies.

• Discuss various definitions of Capacity and their relevance from TOC perspective.

October 10W                       Textbook: Chapter 8 and Discussion Notes – Location Strategies

• Review and do yourself examples 1 to 3 and solved problems at the end of chapter.

                    Deliverables:   Review Chapter Examples and bring practice problems (#s to be announced).

 

October 11                           LAST DAY TO WITHDRAW                

October 15 M                      Textbook: Quantitative Modules (at the end of textbook): Transportation Models

                                                • Review Chapter Examples and bring practice problems (#s to be announced).

                    Deliverables:   Review Chapter Examples and bring practice problems (#s to be announced).

                                                • Excel-Dice Game Experiment #2

 

October 17 W                      Novel: THE GOAL (pp. 149-212) and Discussion Notes on TOC

• Discuss the concepts of bottleneck and non-bottleneck resources.

• Discuss Five Focusing Steps of TOC as used by Alex in his plant by giving specific

examples for each of the focusing steps.

                                               

October 22 M                      Textbook: Chapter 9 and Discussion Notes – Layout of World-Class Operations

October 24 W                      • Discuss the objectives, advantages, and disadvantages of (i) product-oriented

and (ii) process-oriented layout strategies.

• Discuss the concept of Focused factory and focused work center.

• Review and do yourself examples 1 to 4 and solved problems at the end of chapter.

                    Deliverables:   Review Chapter Examples and bring practice problems (#s to be announced).

                                                • Excel-Dice Game Experiment #3

 

October 29 M      TERM   TEST   II                                              (Only Scientific Calculator allowed)

                                Group Project Milestone II (#2 & 3)             (Place on the front desk as to walk in)

                                Assignments #5, 6  (Stapled together)           (Place on the front desk as to walk in)

 

October 31 W                      June 22 F      Textbook: Chapter 13 and Discussion Notes – Aggregate Planning

November 5M                     • Discuss the main characteristics of Aggregate Planning.

• Discuss two extreme Aggregate Planning strategies and their relationship to BS.

                    Deliverables:   Review Chapter Examples and bring practice problems (#s to be announced).

• Quantitative Assignment #8 via Black Board (Due Date to be announced)

November 7 W                    Textbook: Ch. 14 – Enterprise Resource Planning/ Material Requirements Planning

• Discuss the relationship among various components of manufacturing module of ERP:

aggregate planning, master production schedule and material requirements planning;

resource requirements planning, rough-cut capacity planning,

capacity requirements planning.

• Discuss the main concepts of ERP. What are its various merits and demerits?

• How do MRP I, closed loop MRP and MRP II, ERP differ from each other.

November 14W; 19M       Textbook Chapter 14 and Discussion Notes: Material Requirements Planning

                    Deliverables:   Review Chapter Examples and bring practice problems (#s to be announced).

• Quantitative Assignment #9 via Black Board (Due Date to be announced)

November 21 W                 THANKSGIVING BREAK

 

November 26 M                  Novel: THE GOAL (pg. 213-270) – Inventory Management/Operations Planning                

• Discuss the term “lead time” and its relationship with Work-in-process Inventory.

• Discuss the TOC approach to manage inventory – implementing Drum-Buffer-Rope

system and reducing the batch sizes.

 

November 28 W                 Chapter 16 Just-in-time Systems/Lean Manufacturing Systems

• Discuss the JIT philosophy and its fundamental concepts e.g., waste & variability

reduction, and pull system.

• Discuss JIT applications in dealing with suppliers, layout, inventory, scheduling, etc.

December 3 M                     • Compare and contrast JIT, MRP and TOC philosophies

• Discuss the strategic importance of managing/reducing inventories.

                Deliverables:  Final Project Report, along with Milestones I and II

 

December 8                          FINAL TEST              Saturday 1:45 pm – 4:15 pm

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