Skip to content

OM Syllabus: University of St. Francis–MGMT 364, Dr. Bruce Hartman

January 1, 2011

syllabusCourse Title, Number and Section      MGMT 364 Operations Management Z (online)

Co/Pre-requisites:        MGMT 150 and MATH 175 (For B.S. Management majors MATH 105).

Semester and Year      Fall 2012 Module 2

Location/Site/Online   Online October 22, 2012 to December 14, 2012

Required Books/Materials

·         Jay Heizer and Barry Render. Operations Management, Tenth Edition. ISBN-13:  978-0-13-611941-8. Available from the USF bookstore or as an e-book (rental for 180 days) from

Technology: MS Word, Powerpoint and Excel are required in this course. Other free open source software may be required by the instructor.

Other materials may be made available by the instructor through eReserves at the USF Library, or within Canvas

Professor Information

Name   Dr Bruce Hartman                  My Contact Info

Office Hours               Link to Office Hours

E-MailAddress   or


Course Description (From USF Catalog including IAI if applicable)

MGMT 364 OPERATIONS MANAGEMENT (3) [offered every spring] – studies work measurement, the setting of standards, inventory control, forecasting, scheduling, and cost and quality control as well as other topics associated with efficient management of facilities. Prerequisites: MGMT 150 and MATH 175 (The prerequisite for B.S. Management majors is MATH 105).

Why this course

Production and operations management is important in every enterprise. Increasingly it provides a source of strategic advantage for businesses. You’ll learn modern thinking about how to increase productivity and deliver higher quality goods and services, and see applications in many kinds of business. We’ll introduce you to qualitative and quantitative methods and systems employed by practitioners and consultants today, and you’ll learn to apply them in managing operations. It’s important, not just for the operations professional, but for every business person to understand how these tools can boost productivity and create strategic advantages. You will also be in a position to make key contributions on the job from the first day by applying what you learn here.

Course Objectives/Outcomes

  1. You will be able to identify, analyze, and appraise processes that transform inputs to outputs in any organization.
  2. You’ll be able to interpret and debate the role of operations management in business strategy and performance, and how it affects other business functions.
  3. You will be able to identify and design useful performance measures, and be able to explain and assess the kinds of decisions made in an operations context.
  4. You will use quantitative and qualitative methods to appraise structured scientific decisions.
  5. You will use your professional communication skills (orally and in writing) and work in group situations to complete course activities and projects.
  6. You will exercise critical thinking by preparing and appraising discussions or presentations, and reviewing peer products and articles in the field.

Course Requirements (assignments/expectations/activities)

  • Perform a team consulting Project to improve an operation in some enterprise. Write a written report and give a real time team webinar with Powerpoint and video [3,4,5,6]
  • Prepare answers to Team or Individual Challenges, done individually or in pairs as assigned.  These are either Exercises requiring use of Excel and quantitative techniques, or Case analyses of scenarios based on course resources. Your answer might be a report or a Powerpoint and possibly an Excel file, and might be presented in a discussion or handed in as a Word document, as assigned.[1,2,3,4,5,6]
  • Mastery Quizzes (random questions, take as many times as you like) on certain topics [1,2,3,4]
  • Participate in Discussions about scenarios or about developments and advances in operations of real enterprises, using info from your course readings or research. [1,2,3]
  • Work Problem sets individually or in pairs on quantitative models. These will not be graded but you will be given participation points for trying to solve  them.  [1,3,4]
  • Lead a Discussion about and/or prepare discussion notes/audio for Powerpoint slides. [1,2,3,4]

Methods of Evaluation (grading scale)

Item Points Percentage
Participation/Problems 125 12.5%
Quizzes                 5 quizzes 200 20%
Project Report/Presentation 250 25%
Challenges/Cases 200 20%
Discussions (best 10) 150 15%
Discussion Leadership 75 7.5%
Total Points 1000 100%
  • I expect that 90% or above earns an A, 80% or above a B, 70% or above a C, and 60% or above a D.


Course Outline/Schedule

Oct 11  2012   MGMT 364 Operations Management Z (online)

10/22 Orientation


Discussion topics

Problems Chapter 1

Discussion topics

Case:   Productivity (pairs)

Problems Chapter    2

Mastery Quiz (Chapter 1,2)

Syllabus and Course Information

Read Chapter 1

Chapter 2 pp 23-413


Process Design and Strategy

Process Analysis

Waiting Lines

Discussion topics

Team Challenge   Process Flow Analysis

Problems Module D

Read Chapter 5 pp 123-131, 135-148

Read Chapter 7 pp 201-217

Read Module D

Slides: Charting a Process

Slides: Throughput, Flowtime, and Inventory

Slides: Waiting Lines


Forecasting Discussion topics

Team Challenge   Case: Forecasting in Excel

Problems Chapter 4

Mastery Quiz (Chapter 4) Read Chapter 4

Powerpoint: Forecasting Steps


Managing Quality

Quality Tools

Discussion topics  

Team Challenge   Westover Electric (peer reviewed)

Problems Chapter 6S (pairs)

Mastery Quiz (Chapter 6)

Read Chapter 6

Read Chapter 6 Notes

Read Chapter 6S Supplement



Supply Chains

InventoryDiscussion topics

Case ABC

Problems Chapter 12 (pairs)

Mastery Quiz (Chapter 12)

Read Chapter 11

Read Chapter 2 (selected)

Read Chapter 12 (selected)

Read EOQ Notes

Read Newsvendor Notes10


Project Reports and Presentations

Presentations: Team Project (each team presents, date TBD)

Project Report (due 12/10)

 Attendance Policy (or Participation Policy for online courses)

CANVAS AND INTERNET: All communication related to this course should take place in Canvas, inside the course.  You need a high speed internet link to use Canvas to obtain class material, participate in discussions, collaborations and activities, and to communicate with me and with classmates.  You’ll find you can easily record video and audio and use white board capability, post images, attach documents, and the like, in Canvas. I will have in-person office hours on campus, and you are always welcome to come see me, drop in at other times, or make an appointment with me.  I will also have scheduled chat sessions Canvas for the courses I am teaching.

SHOWING UP ONLINE: You need to attend online those scheduled sessions which are required. There is no allowance or exception for personal or business responsibilities. If you must be absent from a scheduled session, for a legitimate purpose, give me as much notice as possible. Use the Private Communication option in Canvas to notify and communicate with the instructor! If you find you are unable to meet your commitment, let me know as much in advance as possible so we can deal with your loss. Remember, the only way I know you are there is if you communicate something!

 MAKEUP ACTIVITIES: There is no planned makeup of activities missed. If you need to miss an important mandatory event, give me as much notice in advance as you can.

 PARTICIPATION: Your participation in discussions and webinars, and other collaborative web activities will be measured in Canvas, and part of your grade for an activity will be based on participation.  You should ask questions– chances are, if you have a question then someone else in the class does also. I will also always explain or answer a question in the chat sessions. I hope Canvas implements the recording of Chat Sessions soon, so they can be distributed afterward, but at present you must be there to hear and see.

 PREPARATION: In order to be successful in this course, you should read each day’s reading assignment and think about it BEFORE a required session on the topic. You should spend a minimum of 2 hours on your reading and homework for each nominal course ‘hour’ per week. This means you are expected to spend at least 9 hours per week outside class studying for a 3-credit course.


No comments yet

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

The Blog

The latest news on and the WordPress community.

Supply Chain Management Research

Andreas Wieland’s supply chain management blog for academics and managers

better operations

Thoughts on continuous improvement: from TPS to XPS

%d bloggers like this: