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OM Syllabus: San Francisco State University, DS412, Dr. Ozgur Ozluk

January 1, 2011

Operations Management, DS 412syllabus



Office                          BUS 344

 Contact           Professor Ozgur Ozluk 


Web Page:



Course Material and Computer Packages

Operations Management, 10th Edition or Custom Edition by Heizer and Render (recommended)

• A calculator

MS Excel and MS Project (available in the Business Computer Lab)


Course Objectives

This course will introduce you and help you to understand:

• How production and service systems are designed and managed using analytical methods

• Typical problems and issues faced during the production of goods and services

• An overview of quantitative and computer-based tools used to make key business decisions



Course Format

Homework:       The homework assignments will be available electronically. These assignments will be available on Details on this will be provided later in the semester.

Projects:            Three computer-based projects will be assigned and collected. A quiz will be administered each time a project is due. The grade of this quiz will be 50% of your project score.

Quizzes:           There will be online quizzes throughout the semester. These quizzes will be available on Details on this will be provided later in the semester.

Participation:     Class attendance is not mandatory. However, if you attend the class, you are expected to be respectful and should be prepared to participate actively – e.g. come to class on time, answer questions, perform calculations, join group activities. In addition, if you miss class, it is your responsibility to find out what material was covered and what announcements were made.

iLearn: I will use several features of  the “iLearn” website: where class notes, announcements will be posted. Familiarize yourself with the application and make sure you provide a valid e-mail address on “iLearn” – I use it to send e-mail notices to the entire class.

Exams & Grading

There will be one midterm exam and a cumulative final exam. All exams will be administered closed book, closed notes (except for a single 8’’ by 11’’ page of your study notes). Bring a calculator, a ruler and a pencil to each exam.

Department policy is to make the average grade in the class a C, so a curve will be used to determine final course grades. If you take the course on a Credit/No Credit basis, a grade of C– or better is required to get credit. Final course grades will be based on:

   Midterm Exam  30%
   Final Exam  40%
   Quizzes (myOMlab)  10%
   Projects  10%
   HW Assignments (myOMlab)  10%

No make-ups will be administered for exams. No extra credit assignments will be given. The final letter grades assigned are not open to discussion.

If you don’t show up for the first class meeting, you will be automatically dropped.


The Decision Sciences Student Association encourages and supports those interested in DS to expand their knowledge base in order to effectively and strategically succeed in business (while having fun!). Contact:



# of   Classes


Problem   Sets


  Introduction to   Operations Management  –


  Forecasting  (Q)   Chapter 46, 13, 14, 24, 29, 31, 35, 39, 47


  Capacity Planning (Q)   Chapter S720, 22, 23, 25


  Decision Analysis   Module A2, 8, 10, 15, 21


  Midterm Exam (March 7,   2013)   Chapters 4, S7 and Module A


  Linear Programming (Q)   Module B7, 20, 23, 25


  Quality Control (Q)   Chapter 6 and S64, 7, 10, 13, 19, 22


  Inventory Management (Q)   Chapter 122, 13, 15, 18, 33, 38


  Project Management   Chapter 36, 7, 12, 15




Final Exam     All Chapters
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