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OM Syllabus: U. of West Florida, Dr. Esmail Mohebbi, MAN 3504

September 25, 2010

MAN 3504: Operations Management

Department of Management & MIS

University of West Florida

Spring 2012

Instructor Dr. Esmail Mohebbi


Required Text

Principles of Operations Management, 8th edition by Jay Heizer and Barry

Render, Prentice Hall, 2011

Note that we the UWF bookstore sells an abridged version of the textbook

that has been tailored for the College of Business by the publisher to

reduce the price.

Course Description

Catalog description: Application of quantitative management techniques for improving quality

and efficiency of manufacturing and service organizations. Coverage of productivity, quality,

forecasting, design of goods/services, project management and other related topics.

There are three basic functions of any organization: Operations, Marketing and Finance.

Operations Management [OM] is the function that pertains to creation of goods and services.

Activities pertaining to creation of products or service take place in all firms. In some situations,

like automobiles, radios, or aircrafts, it is easy to see what the firm has produced. In other

situations where a visible product is not being produced, it may be difficult to see the operations

functions. While it may be hidden from customers, it is usually a set of complex tasks being

carried out to ensure that the customer gets the service in a timely, cost effective and reliable


For example, consider the case of UPS. This firm delivers packages to destinations requested by

the customer. There are a multitude of tasks that need to be performed in a timely and accurate

manner to make sure that the package goes to its desired destination. These tasks include

pickups, loading on trucks/aircrafts, routing the trucks/aircrafts, unloading and loading at

intermediate points, arranging for final delivery and so on. Or, consider the example of a hospital

that needs to perform surgical operations. The patients need to be admitted on time, prepared

appropriately for the operation, the nurses and surgeons have to be scheduled, the operation

thereafter has to be scheduled, the tools have to be made ready, and the supplies have to be made

ready. Successful completion of these tasks requires careful operational planning at several

different levels of the organization.

There are three important reasons why a business student needs to study the field of Operation

Management. First, they need to understand the process for creating products and services and

the important managerial issues that need to be addressed in this important functional area.

Second, they need to understand what operational managers do so that they may develop the

skills that would enable them to explore the high paying career opportunities in this functional

area. Third, they need to understand Operations Management because a very high percentage of

revenue is spent in the Operations Management function. As a consequence, Operations

Management provides one of the best opportunities to improve the profitability of the firm.

In summary, the study of Operations Management helps us attain a clear understanding of what

organizations do and how they do it. We gain an understanding of how goods and services are

produced. We gain a deep insight about factors that are important to an effective and efficient

management of operations. We learn about the costs that impact our ability to provide service

and produce goods at desired volumes of operations. We learn about the important need to

produce products and services of desired qualities and practical approaches to attain such levels

of quality. We gain insight about people, inventory and projects.

Topics to be covered along with their associated chapters from the textbook include:

Operations and Productivity

Project Management


Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity Planning and Constraint Management

Supply chain Management

Learning Outcomes

Upon completing this course, you should be able to:


Calculate productivity measures and describe changes thereto.


Apply quantitative techniques for management of projects.


Develop models useful in forecasting future levels of activity.


Describe product strategy approaches.


Discuss important quality management tools such as Total Quality Management and

develop Statistical Process Control charts.


Perform analysis to determine capacity.


Describe strategies for supply chain management.

Teaching and Instructional Method


Lecture: Lectures will be used as the primary means of introducing new topics and

delivering core concepts and material in this course. Active learning exercises may be

used judiciously to help you master the course material and applications. Initiating

and/or participating in non-trivial discussion of material covered in class are strongly



Class Work: There will be some work assigned for completion during a class period

to help you better understand a specific topic and/or to keep track of your attendance

and participation and in class. Selected class work will be collected and graded at the

discretion of the instructor. There will be no advance notice regarding a class work,

and it may be assigned at any point in time during the class time at the discretion of

the instructor. Multiple class work may be assigned during a single classroom session.

A class work must be completed in class with other students. It cannot be taken early

and missed class work cannot be made up under any circumstances. Each class work

has the same weight, and the ‘lowest’ four class-work grades will be dropped.


Practice Problems (Assignments): Some problems from the text will be assigned for

practice outside the classroom. These will not be graded. However, you will be

responsible for them in quizzes and tests. It should be emphasized that working on

these problem at home is a great investment of your time that will pay off when

taking a quiz/test in class. It will be hard to imagine that someone would do well in

the tests and quizzes without having completed these exercises.


Quizzes: You will be given a number of quizzes which generally consist of questions

with short answers (e.g., multiple-choice, fill-in-the-blank, matching,one-word answer,

true/false or any other format that is deemed suitable by the instructor) and/or

small problems that need to be solved. All quizzes will be closed book/closed notes

(departmental policy) and may be held at any point in time during the class period at the discretion of the instructor. Each quiz is equal weight and the ‘lowest’ quiz grade

will be dropped.

 The best way to prepare for the tests is to come to class, keep up with the lecture

notes and PowerPoint slides and read the assigned chapters in the textbook. During

lectures over text material, the more critical concepts will be presented and discussed.

Problems will be solved on a regular basis and you will be allowed opportunity to

Evaluation Scheme

Class-Work (Equal Weight) 15%

Quizzes (Equal Weight) 15%

Midterm 30%

Final 40%

Total 100%

Spring 2012

Tentative* Class Schedule

Class/Date Topic Comments


Jan 9-13 Thu

Course Introduction

Operations & Productivity


Jan 16-20 Thu Operations and Productivity



Jan 23 -27 Thu Forecasting Quiz 1


Jan 30 –

Feb 03



Project Management


Feb 06 – 10 Thu Project Management


Feb 13 – 17 Thu Project Management Quiz 2


Feb 20 – 24 Thu Midterm


Feb 27 –

Mar 02

Thu Design of Goods & Services


Mar 05 – 09 Thu Managing Quality Quiz 3 Statistical Process Control


Mar 12-16 Thu Statistical Process Control


Mar 19 –23 No Class – Spring Break


Mar 26 -30 Thu Statistical Process Control Quiz 4


Apr 02 – 06 Thu

Process Strategy

Capacity Planning & Constraint Management


Apr 09 – 13 Thu Capacity Planning & Constraint Management


Apr 16 – 20 Thu Supply Chain Management Quiz 5


Apr 23 – 27 Thu Supply Chain Management


Apr 30 –

May 04

Thursday, May 03, 2012 (5:30 PM – 8:00 PM)

Non-Comprehensive Final

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