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OM Syllabus: Rollins College, INB 365, Dr. Michele Boulanger

September 19, 2010

Rollins College

Department of International Business

International Operations Management

Course: INB 365, Section 1

Class Times: Mondays & Wednesdays, 9:30- 10.45pm

Room: Bush 222

Professor: Dr. Michele Boulanger: Tel: 407 691 1572

Office Hours (CSS 148): 12.30pm – 2.00pm, Mondays & Wednesdays

Course Textbooks (or e-books, for Kindles etc):

Jay Heizer & Barry Render,  Operations Management, 10th ed.

ISBN-10: 0136119417 or ISBN-13:  9780136119418

Publisher:  Prentice Hall
Copyright:  2011

Assignments and tests will be put up online so it is important for you to make sure you have an account on:

In addition you will be responsible to bring a laptop computer with Microsoft Excel to class and a calculator

Web Resources:

The objectives of this course are as follows:

  • To develop practical business knowledge and financial skills.
  • To develop broad global and strategic perspectives.
  • To develop sensitivity to international social responsibility & public interest issues from various perspectives.
  • To develop quantitative and analytical skills, including excel modeling.
  • To strengthen your writing skills.
  • To strengthen your oral communication & group and individual presentation skills.
  • To strengthen your computer skills for research, composition, calculation, & presentation.
  • To strengthen your ability to work as individuals, group members, and group leaders.
  • To reinforce your knowledge of business ethics in finance.


There are 6 components to this course:                                % of Grade

1)         POM  Assignments                                                                30%

2)         Presentations                                                                          10%

3)         Homework assignments (MYOMLAB)                                15%

4)         Quizzes                                                                                   30%

5)         Final Exam                                                                              10%

6)         Class Participation                                                                  5%

1) POM Software Assignments (R&H 10th Ed): Each reference to a chapter assignment, used to reinforce the topic areas covered, must be completed outside of class.  I will allow you to resubmit the first 3 problem chapters post initial grading, and provide you with feedback and a grading sheet to allow you to improve on your subsequent submissions.  When combined, these assignments will represent 30% of your total final grade:  Moreover they will form a core demonstration of the portfolio of operations management skills you have gained in International Operations Management, as well as serving as a demonstration of your quantitative modeling skills for future employment.

The POM grading, based on the printed output in your folders, is as follows:

  • 4 points for completion of the POM problems.
  • 4 points for their presentation, i.e. layout, design, graphics, use of color etc.
  • 4 points for accuracy in solving the spreadsheets correctly.
  • 8 points for your write-up which must include an explanation of the purpose and theory of techniques used to complete the problem, your solutions to it and your assumptions used, together with a concluding analysis/interpretation of your results.

N.B.  POM Projects will be graded for overall thoroughness, as well as the quality of the completed workbook and its overall quality of presentation at the end of the semester.

All assignments must be handed in to my office by the scheduled dates shown on the syllabi.  None should be submitted later than the Monday of the following week.  Naturally, late assignments will have a grade of zero attributed to them.  You are responsible for retaining a back up for all you work in addition to submitting a USB key alongside your POM binder.

2) Mini-Cases & Group Presentations:


Your first presentation during term will take the form of a five-minute professional PowerPoint presentation to the class, discussing your chosen international mini-case and explaining your reasoning, followed by a Q&A session.  You will sign up for a mini-case on the signup sheet on the outside of the door to my office. 

There are about 20 mini-cases to be studied in teams of 2. The first team to signup will have the most choice.  If you do not sign up during the second week of term, I will assign you one of the cases that remain available.  The team constitutions will change every 3 to 4 weeks. You are strongly encouraged to come by my office during office hours to discuss your mini-case, and to strategize on the format and delivery of your selected presentation, in advance of your presentation date.  When you are not presenting, you will be required to have already read the mini-case your colleagues present in advance of their presentation, and be prepared to discuss these at the Q&A session afterwards.  You will be provided with a grading sheet to assess your peers using grading criteria for the minicase.

N.B. Some of your own case points and class participation marks depend on your preparedness!

3) Homework assignments (MYOMLAB)

All of the Problem sets at the back of the chapter will be set up in MYOMLAB. You should complete them before the start of the first class of the week. You will go online to complete the problem sets and be prepared for the discussion of that week.


4) Quizzes & Problem Sets: there will be three intermediate quizzes in the form of multiple choice and short answer questions, alongside the problems covered in class.  [N.B. no mini-cases will be scheduled on any of the days set for these quizzes].  These quizzes represent 10% each of your final grade for a cumulative total of 30%.


5) Final Exam (5/3/10) 9am-11am 2 hours – questions reflect class performances in quizzes over the semester.

You are responsible to do all of the reading of the assigned chapters before each class, and to have completed the on-line chapter multiple choice quiz questions found on Blackboard for each Chapter covered.  You should also have a good grasp of the end of chapter problems before the class in which they will be reviewed.  Your understanding of these problems will be checked in class.  You should try them the week before they are due, so that any questions you may have can be answered by visiting me during my office hours, or at any other scheduled appointment my e-mail is


Course Outline:

  • Class Chapters are shown in standard font; Chapters in italics are initial required readings.
  • Class Chapters separated by line spacing will form the content of sequential class days.


Week 1, Monday, January 10th & Wednesday, January 12th


Chapter 1 Introduction to Operations Management

Chapter 2 Operations Strategy in a Global Environment

Week 2 & 3, Wednesday, January 19th(No class on Monday January 17th – MLK Day)

                & Monday, January 24th & Wednesday, January 26th

POM Projects

PROBLEM  3.17,p.92;  PROBLEM  E.21, p.780


Chapter 3 Project Management

Module E: Learning Growth Curves


Week 4, Monday, January 31st & Wednesday, February 2nd


Southwestern University (B)

Digital Cell Phone Inc

POM Projects

PROBLEM 4.47, p.145;


Chapter 4 Forecasting

Submit Your POM Folders to my office (by 2/7)–

These should now include Chapters 3, 4, Module E assignments.

Week 5, Monday, February 7th & Wednesday, February 9th


Digital Cell Phone Inc. revisited

Southwestern University (B) revisited.1

POM Projects

PROBLEM 6.11, p.210;


Chapter 6 Managing Quality

Chapter 6S Statistical process Control (Dr. Johnson: Guest speaker)



Quiz 1: Wednesday, February 9th on H&R: Ch 1, 3, 4, and Module E


Week 6, Monday, February 14th & Wednesday, February 16th,


Bayfield Mud Company

Southwestern University (B) revisited.2

Southwestern University (C)

Dr. Render: Guest Speaker

POM Projects

PROBLEM S6.35, p. 243; List of tools and techniques you know from ISO-13053-2; PROBLEM 5.3, p.181


ISO 13053 -1: Six Sigma – Part 1

ISO 13053-2:  Six Sigma – Part 2

Chapter 5: Design of Goods and Services


Week 7, Monday, February 21st & Wednesday, February 23rd


Environmental Sustainability at Walmart

Rochester Manufacturing Corporation

POM Projects

PROBLEM 7.11, p.275; PROBLEM S7.9


Chapter 7 Process Strategy

Chapter 7 Supplement Capacity Planning


Week 8, Monday, February 28th & Wednesday, March 2nd


Southern Recreational Vehicle Company

POM Projects

PROBLEM 8.23, p. 335, PROBLEM B.25, p.711, PROBLEM C.13, p.733


Chapter 8 Location Strategies

Module B: Linear programming

Module C: Transportation Models

Spring Break (No Classes) Saturday, March 5th through Sunday, March 13th


Week 10, Monday, March 14th & Wednesday, March 16th


State Automobile License Renewals

Jackson Manufacturing

POM Projects

PROBLEM 9.17, p.374; PROBLEM 10.23, p. 411


Chapter 9 Layout Strategies

Chapter 10 Human Resources and Job Design

Resubmit Your POM Folders to my office–

These should now include Chapters 3, 4, 5, 6, 7, 8, 9, 10, 11, Module B, C, & E.

Week 11, Monday, March 21st & Wednesday, March 23rd


Dell’s Value Chain

POM Projects

PROBLEM A.3, p.682; PROBLEM 11.11, p.443


Chapter 11 Supply Chain Management

Module A: Decision Making Tools

Quiz 2:- Wednesday, March 23rd, on H&R Ch 5, 6, 6S, 7, 8, 9 10, and Modules B and C


Week 12, Monday, March 28th & Wednesday, March 30th,


Outsourcing to Tata

POM Projects

PROBLEM S11.7, p.460


Chapter 11 Supplement Outsourcing as a Supply Chain Strategy

Module A: Decision Making Tools



Week 13, Monday, April 4th & Wednesday, April 6th


Zhou Bicycle company

Sturdivant Sound Systems

POM Projects

PROBLEM 12.23, p.502


Chapter 12 Inventory Management


Week 14, Monday, April 11th and Wednesday April 13th


Southwestern University (G)

Andrew-Carter, Inc.

POM Projects

PROBLEM 13.17, p. 537


Chapter 13.  Aggregate Planning

Week 15, Monday, April 18th & Wednesday, April 20th,


Mutual Insurance Company of Iowa;

JIT After the Fire

POM Projects

PROBLEM 16.3, p. 640


Chapter 16.  Just-in-Time and Lean Productions

Resubmit Your POM Folders to my office–

These should now include Chapters 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 16  + Modules A, B, C, & E.


Quiz 3:- Wednesday April 20st, on H&R: Ch 11, 12, 13, and Module A


Week 16, Monday, April 25th


Hill’s Automotive

POM Projects

PROBLEM 14.23, p. 576


Chapter 14.  Material Requirements Planning (MRP) and ERP











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