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OM Syllabus: University of Missouri-St. Louis, LOM 332, Prof. Haitao Li

September 18, 2010

LOM 3320 Introduction to Operations Management

 Instructor: Haitao Li, PhD   Office: 229 Express Scripts Hall

Office Phone: (314) 516-5890 Email:

Course Overview

 Decision making in the modern operations environment often requires models that apply

quantitative analysis and tools. Operations Management is scientific management using

quantitative methods. This course is an undergraduate level introduction to Operations

Management. Much of what will be covered has practical applications. It studies how a

manufacturer or organization converts inputs to outputs in an effective and efficient way.

It focuses on quantitative methodologies for all levels of issues in operations and supply

chain management: strategic, tactical and operational.

 The contents of this course include: operations strategies, product and service design,

facility location and layout, supply chain management and related approaches such as JIT

and MRP, as well as various quantitative methodologies including fundamental linear

programming, decision analysis, project scheduling, forecasting, inventory control,

machine scheduling and queuing models.


 LOM 3300 Business Statistics

 Textbook:  Operations Management, 10th Edition, by Jay Heizer and Barry Render, Pearson Prentice

Hall, 2011.

 Course Requirements

1. Course materials will be presented as class lectures. Class participation is essential for

effective and efficient learning.

2. There will be homework assignments each week. They include both an online

assignment on MyOMLab and some additional problems from the textbook. The online

assignment is due in a week. Although the additional textbook problems need not be

handed in, it is highly recommended you work on them carefully by yourself. Solutions

to the textbook problems will be posted on MyGateway.

3. There will be five quizzes and two exams: midterm and final. All five quizzes are

online. Both exams are in-class and must be taken on campus.

4. It is the student’s responsibility to attend all quizzes and exams. In general, no makeup

test will be given, except for unusual circumstances such as work conflict, medical needs,

etc. Signed documents with official letter head are required for a makeup test.

5. Due to the quantitative nature of the course, it is highly recommended that the students

read and review relevant chapters before and after class. In addition, working on an

adequate number of exercises (examples, solved problems, homework assignments and

learning aids in the textbook and CD) is also essential to ensure success in this course.

Course Format

This is a hybrid classroom/internet class. Lectures will be given every week in the

specified classroom on campus. There are two ways you may attend the lectures: (1)

being physically in the classroom; or (2) online through the Wimba Classroom in

MyGateway. It is highly recommended that you choose either (1) or (2) to attend each

lecture and participate in classroom discussions, questions & answers, etc.

A great advantage of the hybrid class is that all the lectures will be recorded and archived

in the Wimba Classroom for you to review anytime, anywhere (through internet) and as

many times as you want. Under special circumstances (such as work conflict, medical

needs, etc.), this can be used as a “third” means to “attend” lectures. However, please be

advised that only reviewing lecture archives does not interact with the instructor and

classmates. Students should get the instructor’s approval before choosing this way of

attending class.

Getting Prepared

Due to the hybrid classroom/internet nature of the class, it is crucial that you prepare the

following items a couple weeks before the class starts:

1. Obtain the specified textbook with the MyOMLab package to avoid any disruption of


2. Getting familiar with the Wimba Classroom in MyGateway if you choose to attend

lectures live online.

3. Register yourself in MyOMLab following the instructions (posted separately in



Homework assignment: 20%

Quizzes: 20%

Midterm exam: 30%

Final exam: 30%

Tentative Schedule


Lecture Topics

Additional Problems

1 (Aug 26)

Chapter 1: Operations and Productivity

Chapter 2: Operations Strategy

Chapter 1: 1, 5, 11, 12

Chapter 2 Discussion

Questions: 2, 6, 9

2 (Sept 2)

Module B: Linear Programming – I

Module B: 1, 2, 4, 5, 6, 7, 8,

9, 11 (Use Iso-profit or Iso-

cost method!)

3 (Sept 9)

Module B: Linear Programming – II

Module B: 18, 23 (Use

Excel Solver)

4 (Sept 16)

Quiz – 1 on Module B

Module A: Decision Analysis

Module A: 1, 2, 3, 5, 7, 8,

14, 16, 17

5 (Sept 23)

Chapter 5: Design of Goods and Services

Chapter 7: Process Strategy

Chapter 5 Discussion

Questions: 14

Chapter 5: 10, 11, 12, 13

Chapter 7: 5, 6, 7, 9, 10, 11

6 (Sept 30)

Quiz – 2 on Chapters 1, 2 and Module A

Chapter 3: Project Management

Chapter 3: 3, 6, 7, 13, 17, 22,

23, 24

7 (Oct 7)

Review Session for Midterm Exam

8 (Oct 14)

Midterm Exam on Chapters 1, 2, 5, 7,

Module A and B

(In-Classroom Exam Required)

9 (Oct 21)

Chapter 11: Supply Chain Management

Chapter 13: Aggregate Planning

Chapter 11: 6, 7, 8, 9, 10

Chapter 13: 4, 5, 6, 11, 12

10 (Oct 28)

Quiz – 3 on Chapters 3, 11, 13

Chapter 14: MRP and ERP

Chapter 16: JIT and Lean Operations

Chapter 14: 3, 4, 6, 8

Chapter 16: 1, 2

11 (Nov 4)

Chapter 15: Short-Term Scheduling

Chapter 15: 1, 10, 12, 13, 14,

16, 17, 18

12 (Nov 11)

Quiz – 4 on Chapters 14, 15, 16

Chapter 6: Managing Quality

Supplement to Chapter 6: Quality Control

Supp. to Chapter 6:

1, 2, 4, 5, 7, 8

13 (Nov 18)

Chapter 12: Inventory Management

Chapter 12: 5, 6, 7, 8, 9, 27,


14 (Nov 25)

Thanksgiving (Fall Break)

15 (Dec 2)

Quiz – 5 on Chapters 6, 6s, and 12

Module D: Waiting-Line Models

Module D: 1, 2, 7, 8

16 (Dec 9)

Review Session for Final Exam

17 (Dec 16)

Final Exam on Chapters 3, 6, 6s, 11, 12,

13, 14, 15, 16 and Module D

(In-Classroom Exam Required)

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